Shipping policy

Processing Your Order

We are committed to quick and efficient order processing. The processing time depends on the size of your order:

• Smaller Orders: Typically processed within 1-2 business days.

• Larger Orders (over 100 items): Processing takes 2-10 business days, depending on our current schedule, the quantity of items, and stock availability. We strive to offer the fastest turnaround time in the market.

Orders are processed excluding weekends and holidays.

Domestic Shipping (Canada and USA)

• Standard Shipping: Delivered within 3-8 business days after processing.

• Express Shipping: Delivered within 1-2 business day in Canada and 3 business days in the USA after processing.

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

We offer worldwide shipping. Shipping times vary based on destination:

• Standard Shipping: Delivered within 7-24 business days after processing, depending on your location.

• Express Shipping: Delivered within 5 business days after processing.

Please note: All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. You are responsible for checking your local customs website for more information on the possible charges.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number. Use this number to track the status of your shipment via our carrier’s website.

Shipping Restrictions

Addresses in certain remote areas may require additional delivery time and may be subject to additional fees.

Lost or Damaged Packages

• Lost Packages: If your order has not arrived within the estimated delivery period, please contact us. We will conduct an investigation with the carrier and strive to resolve the issue promptly.

• Damaged Packages: If your order arrives damaged, please contact us immediately. We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail northgadesigns@gmail.com